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Adding item to the basket... A. Lumix Loan is a service designed to give individuals the opportunity to evaluate equipment to inform and enable a prospective purchasing decision. Lumix Loan is not to be used to supplement equipment for paid for and/or commercial work, or where there is no intention or consideration a purchase in the near future. 4Fill reserves the right to refuse orders, exclude claims and or participants if it is not satisfied with the information provided, or believes the service is not being used within the spirit it is intended.
A. In order to make the service available to as many customers as possible, we have limited it so only one free 48-hour hire per promotional product, per person may be made. Customers are limited to a maximum of 4 items in a 6-month period.
A. You need to be Great Britain resident and hold a valid UK bank account.
A. To create an account, click on the Login icon in the top right-hand corner of your screen. Enter your email address in the ‘Not yet registered?’ section and click Sign Up.
A. Use our live availability checker to find the equipment you need - select your first and last day of use as the start & end dates you require. The cost to hire will be automatically calculated for you, dependent on the dates you have chosen. When you’re happy, just add the items to your basket and checkout.
Q. What do I get with the equipment?
A. You can find out what we provide for each individual model by clicking on the 'Included' tab on the product description page on our website. All items are also shown in the packing list included in your shipment.
Extra batteries and selected accessories can be added to your order if required. Pricing for these items will be shown online for the dates you have chosen.
Q. I need to change the dates of my booking, how do I do this?
A. If you need to edit or update your order you can contact us via email at enquiries@lumixloan.com You can also call us on 0203 887 6890.
Q. The dates I want aren’t available, what should I do?
A. The website offers live availability, if the item(s) you are interested in are heavily booked, the calendar will give you the option to skip forward to the next available date. There is a wide range of equipment and many combinations available. If a product isn’t available for the dates you are considering, please look for alternatives.
A. No, multiple accounts are not allowed under any circumstances, any attempt to creating multiple accounts will result in all associated accounts being suspended.
A. Unfortunately not, in order to maximise the availability of the equipment, the service is restricted to one account per household.
A. Any intention to take the equipment outside of Great Britain must be notified in writing to 4Fill prior to commencement of the hire and proof of return documentation provided. 4Fill reserves the right to decline hire for any overseas use.
A. Yes, you can book multiple products on your order, keep in mind you will be required to pay a deposit for each item. Please note: customers are limited to a maximum of 4 items in a 6-month period.
A. In order to make Lumix Loan available to as many customers as possible, we have limited the service so only one free 48-hour hire per promotional product, per person may be made. Customers are limited to a maximum of 4 items in a 6-month period.
Q. I’m interested in equipment you don’t have in stock yet. What do I do?
A. If the item is on our website but we do not have stock yet, register your details on the waiting list. As soon as we have stock, we will contact you and let you know when the item is available to book. If the equipment you are interested in is not showing on our site, it is likely we do not know if we will be stocking this product.
A. Lumix Loan is a service designed to give individuals the opportunity to evaluate equipment to inform and enable a prospective purchasing decision. Lumix Loan is not to be used to supplement equipment for paid for and or commercial work, or where there is no intention or consideration a purchase in the near future. 4Fill reserves the right to refuse orders, exclude claims and or participants if it is not satisfied with the information provided, or believes the service is not being used within the spirit it is intended.
A. Your order will be delivered by courier, nationwide, by 12:00pm (for most locations) the day before your evaluation starts unless there is a problem or otherwise advised when placing your order and on your order invoice.
A. Your order will be collected by courier, nationwide, on an all-day service the day after your evaluation ends unless there is a problem or otherwise advised during your trial period.
A. Yes, your Lumix Loan can be extended beyond the free 48hr period for an additional incremental daily cost up-to a maximum of 7 days. Just choose dates to suit you at the time of booking and the system will calculate any additional charges applicable.
A. No, equipment can only be delivered on working days (Monday-Friday).
A. No, 4Fill will only deliver to the billing address and we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
A. No, goods cannot be left in a 'safe' location or with a neighbour. Customers are always advised that someone MUST be present during delivery to sign for the equipment. The person signing for the equipment should be the person who has paid for the equipment hire as they are liable for the equipment from the moment of delivery.
A. Unfortunately, international delivery is not currently possible.
A. Unfortunately we’ve had to postpone service to NI & ROI as we're unable to ship equipment across the post-Brexit Irish Sea customs border without it having to clear customs on both legs of the journey, incurring import and export charges.
We will look to resume the service as soon as there is sufficient change in these restrictions and apologise for any disappointment this may cause.
A. We do have some click and collect locations across Great Britain. When placing your order, click on ‘change’ to choose a different delivery address, then select ‘Or Collect From’ and search by postcode to see if there is a click and collect location near you.
A. Your equipment will have been checked and carefully packed within a hard flight case before dispatch. Please do check everything as soon as it arrives. You must let us know by 4pm at the very latest on the day of delivery if there is a problem on 0203 887 6890 as set out in Terms & Conditions.
A. Where the carrier has tried to deliver the equipment, but nobody was present to receive it, the courier will leave a card (where possible) informing you that delivery was attempted. It is your responsibility to contact the courier and re-arrange delivery for the following day or arrange to collect the equipment from the couriers in person. The evaluation period will remain as shown in your order confirmation email. If you have missed the delivery but did not receive a card, please contact us on 0203 887 6890 and we will provide you with your tracking number.
A. Unfortunately we do have to charge for late returns and missed collections as these can impact future orders. If the equipment is not ready and available for pick up at the address agreed on the day of pickup, you will be charged a £25 failed collection fee and charged for the extension of hire as laid out in the Terms and Conditions.
If you miss a collection or have a problem getting the kit back to us, please call us as soon as possible to make alternative arrangements on 0203 887 6890.
A. You will receive two emails, the first letting you know the equipment is back with us, the second confirming the equipment has been checked, tested and the order has been closed.
A. The security deposit is a holding deposit against the total value of the equipment you are evaluating. In the event the equipment is damaged, or components lost whilst in your care, the cost of repair/replacements will be debited from the deposit. If the cost of missing/damaged parts exceed your deposit, the outstanding balance will need to be paid in full immediately.
In the event of loss, theft or damages exceeding the value of your deposit, you could be liable for the full cost of the equipment.
A. The security deposit must be paid using a credit or debit card in the same name as the booking and registered to the delivery address.
A. Once your order has been unpacked and checked and, assuming there are no missing or broken items on the return of the equipment, your deposit will be refunded immediately.
Please note that whilst the deposit is refunded promptly, it can take up to 5 working days to appear on your statement, dependant on your bank/credit card provider.
If there are missing or broken items on the return of the equipment, we will contact you to discuss the matter in accordance with our Terms and Conditions.
A. We always recommend customers have insurance for their total peace of mind. You can either temporarily add the equipment to an existing policy or, if you don’t have an existing policy but would like cover, we would recommend our preferred supplier Performance Film & Media Insurance, click here for details.
Please note, depending on the value or intended use of the equipment we may insist on goods being fully insured whilst in your care. If this affects an order you place, we'll notify you as soon as possible. 4Fill may request proof you have insurance cover for the equipment whilst it is in your care and reserves the right to cancel an order should the cover be inadequate or if no proof of insurance is provided.
A. We take a proactive approach to protect our customers from fraudulent activity, as part of this process we may ask you to provide further information including, but not limited to, previous and current address, photo ID, contact details, existing equipment and intended usage.
4Fill reserves the right to cancel the Lumix Loan if it is not satisfied with the information provided, or believes the service is being used with disingenuous intent.
A. In the event of any damage to the equipment, please call us immediately on 0203 887 6890 as per the Terms and Conditions so we can discuss how best to proceed with your Lumix Loan.
A. All of our equipment is thoroughly cleaned and tested after each and every hire. In the unlikely event of something isn’t working please call us immediately on 0203 887 6890 as per the Terms and Conditions so we can discuss how best to proceed with your Lumix Loan.
A. We accept payment via Mastercard and Visa debit or credit cards. We can accept American Express for any hire charges but sadly not for the deposit. Goods must be delivered to the address the payment card is registered to.
A. Additional Hire Charges – You will be asked to make payment for any additional days beyond the free 48 hours when you place your order.
Deposit - You will be asked to make payment at the time of placing your order if the equipment is due to be dispatched within 7 days. If you are booking more than 7 days before the equipment is due to leave us, you will not be asked to make payment immediately. You will be sent a payment reminder email when it is 7 days before dispatch and asked to log into your account and make the deposit payment.
A. Unfortunately we are unable to accept payment over the phone for data protection and security reasons. All our financial transactions are handled online via our payment provider and are encrypted to ensure they are kept completely safe and secure.
A. You are eligible for cashback if you have completed a 48-hour free test drive promotion, and you then go on to purchase the same model of kit you hired from a participating UK retailer within 60 days of your evaluation. Qualifying products are listed in the Cashback Terms.
A. Second-hand purchases, refurbished or reconditioned items, and purchases made from non-participating retailers are not eligible for cashback.
A. Simply log into your account on https://www.lumixloan.com/ and select Cashback Claims to collect your voucher code.
A. You’ll need to provide a receipt as proof of purchase. Simply log into your account on https://www.lumixloan.com/ to upload it.
A. You will be asked to input your bank details during the cashback claim process – the funds will be paid into this account and you will receive an email confirmation when this has been completed.
A. Shortly after submitting a claim, you will receive an email confirmation that your claim is being processed, followed by a Cashback Approval email when the process is complete.
A. As an additional thank you, should you decide to purchase any of the equipment you tried within 6 weeks of submitting your claim, you can claim a free 24 hours loan voucher which can be added to any future loan by simply uploading your proof of purchase on the account section of your Lumix Loan account page.
A. Click here if you have forgotten your password.
A. 4Fill is a trusted partner of Panasonic UK and are facilitating the Lumix Loan activity on their behalf. 4Fill is part of the Simplysnap group including Hireacamera and Try The Kit Limited.
A. If you're unsure about anything or need extra information regarding your order, then please email our customer support team enquiries@lumixloan.com You can also call us on 0203 887 6890.
